Delivery Scope and Freight Rates
Shipping range is Japan-wide, free shipping for 2 or more items!
2. delivery date
Orders will be shipped in the order in which they are placed after completion of the order. The delivery cycle is approximately 3 business days, with unlimited delivery times, and time zone assignments. And national holidays.
3. Arrival time
It takes about 7 business days to arrive after the order is completed.
4. signature procedure
When placing your order, please leave an address and contact number where we can sign for delivery.
Upon receipt, inspect the merchandise on site to ensure that the outer box is not damaged, the type and quantity of product matches the order, and the shopping list is complete. Unpacking the phone is prohibited. Inspect the merchandise by phone before signing for it. If the seal on the outer box is damaged or torn, you have the right to refuse receipt.
However, if the seal is undamaged or material is missing after opening the package, please keep the package intact and contact our 24-hour online customer service.
If you are unable to sign for the order in person, please entrust another person to sign for the order and strictly adhere to the second item. The delivery courier is solely responsible for delivering the goods to the address specified in the express order, and anyone at this address, such as a counter, may sign for delivery and does not guarantee delivery to the person specified.
Due to risk considerations, we cannot change the address and phone number of your order after the order is confirmed. Please make sure to enter the correct address and phone number when placing your order. We apologize for any inconvenience this may cause.
In the future, orders left behind that cannot be delivered due to lack of information will be held by the shipper for 5 days. Users will be notified by email and should reply to their mailbox or contact their customer service representative. For orders not responded to within 5 days of the due date, arrangements will be made to have the order returned to the warehouse for a refund. We apologize for the inconvenience.
5. returns and refunds
1. if your order is defective, you may request a full refund.
2. the method and conditions for returns and refunds must be in accordance with those described on the product's sales page and on the relevant page during the order process.
3. the merchandise to be returned must have all items, gifts, accessories, packaging, and all accompanying documentation or information intact as shipped. If there is a physical invoice, it must be returned along with the invoice and any signed documentation required by relevant laws and regulations. Otherwise, we may deny your return or refund request.
You understand and agree that we may need to process refunds on your behalf if you request a return or exchange, or if we are unable to accept all or part of your order, or if the contract is terminated or loses its validity for any reason. You understand and agree that we may need to process refunds on your behalf. We may also process documents required by relevant laws and regulations, such as invoices and discount orders, on your behalf.
6. shipping FAQ
Q1: Can I specify a delivery time when ordering?
A1: Delivery time depends on the "shipping company" in the shipping information of your order. You can specify the time of delivery (time zone: by 1:00 p.m., 2:00 p.m. to 6:00 p.m.), excluding Sundays.
Q2: How do I file a complaint with the courier company?
A2: We support a variety of carriers according to the "Carrier" in the shipping information of your order, and you can contact the nearest service hotline.
Q3: How long does it take for delivery?
A3: Under normal circumstances, it takes about 7 business days (except Sunday) from the day the order leaves our warehouse.
Q4: What should I be aware of when signing an excise inspection?
A4: Make sure the outer box is not damaged. If the outer box is damaged, the recipient may refuse to accept the product.
Q5: Do I need to submit any documents upon receipt of goods?
A5: No. The courier is solely responsible for delivering the goods to the address specified in the express order. Anyone at this address can sign for delivery. Delivery is not guaranteed to the person specified.
Q6: What should I do if someone else signs the document?
A6: In this case, please contact the corresponding shipping company based on the "Shipping Company" in the order shipping information. Please contact the nearest service hotline.
Q7: How can I check the delivery status of cooperating manufacturers?
A7: Please check the relevant shipping company from the "Shipping Company" section of your order and check the status of your order.
Our customer service is online 24 hours a day, 7 days a week, 365 days a year to reply to your emails
